Microsoft Power Platform · Dynamics 365 · Development
We design, develop, and govern Dynamics 365 CE and Power Platform systems — Marketing, Sales, Customer Service, Field Service, trusted data, and AI agents that scale safely.
Flagship offerings
Follow the customer lifecycle: attract and qualify, win the deal, onboard and support — then extend with Power Platform, trust the data, and add intelligence.
01 · Foundation
Customer engagement platforms configured for how your teams actually work.
Marketing
Campaigns, leads, scoring, marketing lists
Sales
Pipeline, AI-assisted selling, forecasting
Customer Service
Omnichannel cases, SLAs, knowledge
Field Service
Scheduling, work orders, mobile technicians
02 · Extension
Apps and automation that extend Dynamics without unnecessary complexity.
Mobile apps
Offline-capable technician & field tools
Automation
Approvals, notifications, process flows
Portals
Power Pages for customers and partners
03 · Data
AI is only as good as the data beneath it. We structure Dataverse, quality rules, and integrations so Copilot and agents reason over reliable information.
Dataverse models
Clean entities, relationships, security
Data quality
Ownership, validation, master data habits
Integration patterns
ERP, IoT, and external systems feeding agents
04 · Intelligence
Practical agents on top of governed data — triage, dispatch support, technician assist, and management insights.
Triage & routing
Priority, skills, and case classification
Dispatcher copilots
Resource options and SLA risk signals
Insights
Plain-language utilisation summaries
Capabilities
End-to-end Microsoft business applications — from discovery to governed production.
Campaigns, leads, scoring, and marketing lists that feed Sales with ready demand.
Pipeline acceleration, AI-assisted selling, forecasting, and sales process design.
Omnichannel case management, knowledge, SLAs, Contact Center, and Copilot agents.
Intelligent scheduling, work orders, IoT assets, mobile, and parts logistics.
Environments, DLP, ALM pipelines, security roles, and living capability roadmaps.
Delivery
Aligned to EFQM Direction, Execution, and Results — operationalised on Dynamics 365 CE and Power Platform.
Excellence defines the lens. Microsoft platforms are how we make it run in day-to-day work.
Direction
Discover and define goals, KPIs, and a living roadmap so Sales, Service, and Field pull the same way.
Execution
Design and deliver governed CE & Power Platform solutions across the customer lifecycle — with ALM and security built in.
Results
Track CSAT, FCR, win rate, first-time fix, and cost-to-serve — then refresh the roadmap each quarter.
Delivery method
Maturity across Marketing, Sales, Service & Field — plus excellence gaps where relevant.
Supports Direction
Target operating model, prioritised backlog, KPIs, and a 12–24 month roadmap.
Supports Direction & Results
Architecture, environments, security, integration patterns, and governance guardrails.
Supports Execution
Phased build, ALM, training, change management, and measurable value tracking.
Supports Execution & Results
Insights
Practical articles on Sales, Customer Service, Field Service, governance, and EFQM-aligned roadmaps.
Why DinamiKrag
Strategy is not a one-time document. We keep the roadmap alive — aligning quarterly priorities to business outcomes and Microsoft release waves.
Whether you need an excellence-aligned assessment, a multi-year CE roadmap, or hands-on delivery across Marketing, Sales, Service, and Field — we start with clarity.